Refund Policy

Effective Date: 05th November 2024
Last Updated: 23rd April 2025

This Refund Policy outlines the terms under which Tecnovice Technologies Ltd (“we,” “us,” or “our”) processes refund requests for services offered through the DimplesPay app and platform.

1. General Policy

Due to the nature of our services, all transactions completed through DimplesPay are generally non-refundable, unless otherwise stated in this policy or required by law.

2. Eligible Refunds

Refunds may be considered in the following cases:

Duplicate Transactions: If the same transaction is charged multiple times due to a technical error.

Failed Transactions: If a top-up or transfer fails but your wallet or linked account is debited.

Unauthorized Transactions: If a confirmed case of fraud is reported and investigated.

To be eligible for a refund, you must notify us within 7 days of the transaction date.

3. Non-Refundable Transactions

The following are generally non-refundable:

Successful virtual card top-ups

Payments made using your virtual card

Transaction fees, unless caused by a system error

4. How to Request a Refund

To request a refund, send an email to support@dimplespay.com with:

Your full name and registered phone number/email

The transaction ID or reference number

The reason for the refund request

We will acknowledge your request within 3 business days and aim to resolve it within 7 to 10 business days.

5. Refund Processing

If your refund is approved, we will:

Credit the refunded amount to your DimplesPay wallet or original payment method

Notify you by email or in-app notification

Please note that depending on your bank or payment provider, the refund may take additional time to reflect.

6. Contact

For further questions or concerns about this Refund Policy, contact us:

Tecnovice Technologies Ltd
Checkpoint Molyko Opposite Stadium – Buea, Cameroon
Email: support@dimplespay.com
Website: https://www.dimplespay.com